1. Who We Are
Joy is a dental marketing agency based in the United States. We provide patient acquisition systems, content, and digital marketing services to dental clinics. Our website is joydental.com. You can contact us at solutions@joydentalmarketing.com.
2. What Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and phone number submitted via contact or lead forms
- Clinic name, marketing budget, and business challenges provided in our intake form
- Email address submitted via our newsletter sign-up
- Any information you include in optional message fields
We also automatically collect:
- Usage data (pages visited, time on site, referring URLs) via analytics
- Device and browser information
- IP address (anonymised where possible)
We do not collect payment card information directly — any payments are processed by third-party providers subject to their own privacy policies.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide the services you requested
- Send follow-up communications related to your enquiry
- Send marketing communications (with your consent, which you may withdraw at any time)
- Improve our website and services based on usage patterns
- Comply with legal obligations
We do not sell your personal information to third parties. We do not use your information for automated decision-making that produces legal or similarly significant effects.
4. Legal Basis for Processing (GDPR)
Where applicable, we process your personal data on the following grounds:
- Contractual necessity: to deliver services you have requested
- Legitimate interests: to respond to enquiries and improve our services
- Consent: for marketing communications — you may withdraw consent at any time by emailing solutions@joydentalmarketing.com or using the unsubscribe link in any email we send
5. Data Sharing
We may share your information with:
- Service providers who assist in operating our business (email platforms, CRM software, analytics tools) — bound by data processing agreements
- Professional advisors (lawyers, accountants) where legally required
- Regulatory authorities where required by law
We do not share your data with advertisers or data brokers.
6. Data Retention
We retain your contact information for as long as is necessary to provide our services and comply with legal obligations — typically no longer than 3 years after your last interaction with us, unless a longer period is required by law.
You may request deletion of your data at any time by contacting solutions@joydentalmarketing.com.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at solutions@joydentalmarketing.com. We will respond within 30 days.
8. Cookies
Our website uses cookies to understand how visitors use our site and to remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect some functionality.
We use analytics cookies (Google Analytics) to understand traffic patterns. These are anonymised and do not identify you personally. We do not use advertising or tracking cookies.
9. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at: